Refunds and cancellation
Last changed on 13 October 2026.
In short. Bharatlekh is pay as you go: there is no fee to join and none to leave. Credits once bought are not refunded or turned back into money. Credits used up by a fault of ours, or wasted, are given back to your balance on a credit note. A machine reading that fails never costs you a credit.
Cancelling
There is nothing to cancel: no subscription renews and nothing is charged unless your office buys credits. To close your office's account, write to [email protected] from the owner's mobile number or email, or call +91 98341 73568. You then have 30 days to take a copy of your records. Credits left in the balance are not refunded when an account is closed.
Credits are not refunded
Credits are bought for using the service, and once added to your balance they are not refunded, exchanged for money, or moved to another office. Buy what you expect to use: the least is ₹200.
When credits are given back
- A reading that fails is given back to your balance automatically, at once, and both the attempt and the return are shown in your list of credits.
- Credits used up wrongly or wasted, through a fault in the service, or spent twice on the same thing, are given back when you tell us, or when we find it. Raise a ticket from Bharatlekh or write to us within 30 days. We put the credits back in your balance and issue a credit note for them.
- A credit spent on a reading that worked is not given back, including where the picture was too poor to give a useful answer. The service tells you before a scan how many credits it can use.
A payment made by mistake
If a payment for credits goes through twice, or money leaves your account and no credits are added, tell us with the UPI reference. Once your payment is found, the credits are added; a payment taken twice is returned to the account it came from. We start it within three working days of finding it, and it normally arrives within five to seven working days after that, depending on your bank.
Delivery
Bharatlekh is a service used online. Nothing is shipped. Your office's account is opened, and the owner told on WhatsApp, within two working days of your sign-up being accepted. Credits are added to your balance as soon as your payment is confirmed, with its tax invoice.
Questions
Tyagi Tech Consulting · [email protected] · +91 98341 73568